Billabong Canada Help

FAQ

Has my order shipped?

You will receive a shipping confirmation notice via email when your order has left the warehouse. If it has been more than a few days since entering your order and you have not received shipping confirmation, please contact customer service at store@billabongcanada.com or by calling (888) 509-5944.

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How can I track my order?

You will receive a shipping confirmation notice via email when your order has left the warehouse. It will contain information to track your order. You can also view your tracking information on your order history page, once you have logged into your account. If you have any questions, please contact customer service at store@billabongcanada.com or by calling (888) 509-5944.

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There is a problem with my shipment, what should I do?

Please contact customer service at store@billabongcanada.com or by calling (888) 509-5944.

My order never arrived.

Please contact customer service at store@billabongcanada.com or by calling (888) 509-5944.

How can I get a copy of my invoice?

You can download a copy of your invoice on the orders page, once you have logged into your account.

I ordered the wrong stuff! What do I do?

Once you place an order at Billabong, you cannot make changes through the online store. Please call us as soon as possible, at (888) 509-5944.

When will my order ship?

Orders typically ship within two business days from submission, excluding weekends and holidays. Items normally ship UPS ground. Actual transit times may be up to 10 business days. A shipping confirmation email will be sent when your order leaves our warehouse.

Timing of billing

Your credit card will only be charged once your order has shipped. Most orders ship within two business days of receiving your order. You will receive a shipping confirmation email once the order has shipped from the warehouse.

Do I have to pay sales tax?

Only residents in CA are required to pay sales tax.

Accepted forms of payment

We accept all major credit cards: Visa and MasterCard.

If I order the wrong size can I return the item?

Unused product may be returned using our free return shipping labels for full refund within 30 days of purchase. We do not offer exchanges. If you wish to exchange product, you will need to return the unwanted product for a full refund, and purchase the correct product.

or email us at store@billabongcanada.com. Please allow 7-14 days from return receipt for credits to be issued.

Can I return an item that I have used?

Sorry, only products in new unused condition will be accepted for returns. View return policy

Warranty

All products are covered under our standard warranty policy.

What is a CSC code?

A card security code is an added safeguard for your credit card purchases. Depending on the type of credit card you use, it is a 3- or 4-digit number printed on the back or front of your credit card. For most online credit card purchases from us, the security code is required information. Visa Your identification number is the 3-digit number found on the back of your credit card near the signature panel.

Is your site secure?

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.
View privacy policy