Billabong Canada Help


Returns will be processed within 7-10 days of receiving. You will be notified via email once your refund has been approved in our system.


If you are not satisfied with your online purchase, you may return items free of charge within 30 days of original purchase.

To qualify for a merchandise refund, items must be returned in original, unused condition in original packaging.

Note: We do not offer exchanges at this time.


To return a purchase, please follow the following instructions:

1. Please contact customer service at or dial (888) 509-5944 to obtain your prepaid ups return label.

2. Provide the order number, reason and items you would like to return.

3. Customer Service will email you a free pre-paid UPS return label.

4. Pack product with suitable packaging materials. Ensure that return includes merchandise in original, unused condition, with original packing materials, and affix return label to your return.

5. Drop your return package off at any UPS shipping location. We will notify you as soon as your return is processed.

If you have any questions, please contact customer service at at for assistance.